Disclaimers
Our drivers pick up any time between the hours of 8:00 am – 4:00 pm. These hours may be subject to change. Any changes in hours will be posted on our website and social media. If the items that are being donated are not left out between the hours of 8:00 am – 4:00 pm an alternate date for pick-up must be scheduled, at the responsibility of the donor.
For everyone’s health & safety it is preferred that all donations be placed outside prior to our driver’s arrival. Items may be left on the curb, front steps, driveway, carport, or inside of a garage/shed or porch. If it is an apartment building, the donations may be left at a designated loading area, or at the front or back doors. As the use of masks is no longer mandatory by the Government of Canada it is at our Driver and Driver Assistant's discretion to wear masks/face coverings. It is recommended that items be placed outside or in a designated loading area to limit contact.
If you are donating furniture and/or large appliances and are unable to move them outside, the drivers will enter the home, as long as the items are on the main floor (or there is an elevator available), and are placed as close to the door as possible. Our drivers do not disassemble or uninstall items. All donations must be ready for pick-up prior to our driver's arrival.
Our drivers are NOT professional movers, and as per our mandate Canadian Goodwill Industries employs many individuals with different abilities. To avoid any possible damages to property, and/or non-donation items being taken in error, we suggest having the item(s) be placed separately away from walls, items not being donated, etc. There should also be a clear path to the items. All items being donated should be together in one spot so that no items are left behind. Our drivers do not remove doors, banisters, etc., therefore the items must fit easily though entrances (when applicable). The drivers do not disassemble or uninstall items. For their safety, our drivers/driver assistants do not remove or cover their footwear if asked to enter the home.
Our drivers use their own discretion in regards to accepting/refusing items based on condition as well as size/weight. Please refer to our “What We Accept & Do Not Accept” page on our website. In the event of rain or snow we ask that the items be covered to prevent weather damages. Any items not protected that have become wet/weather damaged will be refused. Depending on the volume of pick ups and deliveries the drivers have for the day, as well as the available space on the truck, it is at the driver’s discretion to accept any additional items that were not originally listed when the pick-up was scheduled.
If you have any questions or concerns, please call our head office at (204) 943-6435.
