Frequently Asked Questions

YES! Delivery is available for furniture and other large items purchased in-store.

Our standard delivery fee is $50.00. 

Delivery fees are refundable if you choose to pick up your purchase from the store before your scheduled delivery date. Once a delivery has been completed, delivery fees are non-refundable. All delivered purchases are final sale and are not eligible for a refund.

We provide delivery within the City of Winnipeg only. Please refer to our City District Schedule to see what day we are in your area. 

Our delivery team operates between 8:00 AM and 4:00 PM. While we provide your scheduled delivery date, we are unable to provide specific delivery times. Arrival times are dependent on a variety of unknown variables such as traffic, weather, and the length of previous deliveries. 

Furniture and other large items purchased in-store.

Yes! One flat delivery fee covers a single delivery, whether you're taking home one item or several! 

Delivery can be arranged in-store with a member of our sales team at the time of purchase.

Delivery includes curbside or main floor placement of your purchase. For apartments and condominiums with a working elevator, we can deliver directly to your suite. Deliveries that require carrying items up or down stairs are at the driver's discretion and may be declined if they pose a safety risk. 

No. Delivery includes transportation of your purchase only. Canadian Goodwill does not provide assembly or installation services. 

We may be able to pick up clean, gently used furniture, large appliances and/or additional items as a donation when we deliver your purchase, as long as the items are easily accessible and do not require disassembly or uninstallation. 

Please let a member of our sales team know at the time you arrange your delivery so our team can prepare accordingly. 

Donations are subject to acceptance based on our donation guidelines, as well as time and truck space availability. For a list of items eligible for donation, please refer to our Items We Accept page.

We do not remove items for disposal purposes only.

It is the customer's responsibility to measure both the purchased item and any doorways, hallways, stairwells, or elevators to ensure it will fit before arranging delivery. If an item cannot be moved safely into your home, it may be left curbside or in another agreed-upon location. The customer will be responsible for moving the item inside.

If no one is available to receive your delivery, your purchase will be returned to a designated Canadian Goodwill location. It is the customer's responsibility to contact the store to arrange a new delivery date or pick up the item in person. Additional delivery fees may apply for any rescheduled delivery resulting from a missed delivery attempt.